2.1 Information We Collect
- Account information: name, email address, billing address, and payment details (processed by our third-party payment processor — we do not store full card numbers).
- Usage data: pages visited, features used, dashboard layout preferences, session duration, device and browser information, and IP address.
- Communications: any information you provide when contacting support or responding to surveys.
- Cookies and similar tracking technologies (see our Cookie Policy).
2.2 How We Use Your Information
- To provide, maintain, and improve the Service, including saving your personalized dashboard layout.
- To process payments and manage your subscription.
- To communicate with you about your account, updates, or support requests.
- To monitor for fraud, abuse, and violations of our Terms.
- To comply with legal obligations, including tax and financial reporting requirements.
- To send marketing communications, where you have opted in, and which you may opt out of at any time.
2.3 Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing (such as under the EU/UK General Data Protection Regulation), we rely on: performance of a contract with you, our legitimate business interests, your consent (where obtained), and compliance with legal obligations.
2.4 Data Sharing and Third Parties
We do not sell your personal information. We may share information with:
- Payment processors to process subscription payments.
- Cloud infrastructure and data-hosting providers that store and process data on our behalf under appropriate data processing agreements.
- Analytics providers to help us understand usage patterns.
- Law enforcement or regulators where required by applicable law, court order, or to protect our legal rights.
- A successor entity in the event of a merger, acquisition, or sale of assets.
2.5 International Data Transfers
Your information may be processed and stored in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. Where required, we implement appropriate safeguards (such as standard contractual clauses) for such transfers.
2.6 Data Retention
We retain personal information for as long as your account is active, and for a reasonable period thereafter to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
2.7 Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction or deletion; object to or restrict certain processing; request a copy of your data in a portable format; and withdraw consent where processing is based on consent. To exercise these rights, contact us at xcrudetech@hotmail.com.
2.8 Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
2.9 Children's Privacy
The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.
2.10 Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notice. The "Last updated" date at the top of this document reflects the most recent revision.